skor Casino & Sportsbook FAQ

Users of skor ask questions across several key areas: opening and securing an account, funding deposits and handling withdrawals, understanding game rules and betting markets, and keeping their account safe. This page covers the most common queries we receive from our community across Indonesia and supported jurisdictions.

This FAQ explains how skor works — from account registration and KYC verification, through payment options like DANA, e-wallet, mobile banking, and local payment, to the rules governing our slot tournaments, live-dealer tables, sportsbook, and esports markets. We aim to give you clear, practical answers so you can use our platform with confidence.

If you don't find your answer here, or if your question involves a specific account issue, contact our support team. We are available in English during business hours to help with password recovery, KYC documents, payment questions, and account troubleshooting. For legal or jurisdiction questions, please review our jurisdiction notice and Terms and Conditions

Account and registration

On the skor login page, click "Forgot your password?" You will be asked to enter the email address or username associated with your account. We will send you a password reset link via email. Follow the link, create a new password, and log in. If you don't receive the email within a few minutes, check your spam folder. If you still can't reset your password, contact our support team with your registered email address and we will help you regain access during business hours.

No. Each person may hold only one account on skor. If we detect multiple accounts registered to the same person, payment method, or device, we may suspend or close those accounts without notice. Keep your account details private and do not share your login information. If you need to recover access to your existing account, use the password reset feature or contact support — do not create a new account.

We protect your personal data using encryption, secure servers, and strict access controls. Your password is hashed and never stored in plain text. Your identity documents (ID, proof of address) are encrypted and accessed only by our verification team during KYC review. We do not share your personal information with third parties except as required by law or to process your payments. Review our Privacy Policy for full details on data handling, storage location, and your rights.

Payments and transactions

Log in to skor, go to "Deposit", and select local payment, online payment, or e-wallet. Enter your deposit amount and confirm. You will be redirected to the payment app on your phone. Review the transaction details, authorize the payment using your app PIN or biometric, and return to skor. Your balance updates within moments. If the payment fails or times out, you can retry immediately. No deposit fees apply on skor. Check your payment app history to confirm the transaction went through.

Yes. We accept bank transfers from mobile banking, local payment, online payment, and e-wallet. Go to "Deposit" and select "Bank Transfer". Choose your bank and we will provide you with an account number and reference code. Use your mobile or internet banking to send the amount, include your reference code in the memo, and your skor balance will update once the transfer clears. Bank processing typically takes a few hours during business days. Keep your transfer receipt for your records.

We offer a cashback scheme to regular players. The specific terms, eligibility criteria, and calculation method are outlined in our Terms and ConditionsCashback is not guaranteed and depends on your game activity during the week. Any cashback earned will be added to your account balance by the end of the following business day. Cashback amounts and percentages may change without notice. For current details, check the promotions section of your skor account dashboard.

Game rules and markets

Our sportsbook covers major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. We also offer markets on MotoGP and badminton. Game availability, odds, and markets change daily based on the fixture calendar. Log in to skor, navigate to "Sportsbook", and you will see all available matches, leagues, and market types. Markets are published several days before a match and close at kick-off.

Log in to your skor account and navigate to "Support" or "Help". Click "Open a ticket" and select the category (Account, Payment, Game, Security, Other). Describe your issue clearly and attach any relevant screenshots or documents. Submit the ticket and you will receive a confirmation email with a ticket number. Our support team will respond during business hours in English. Response time is typically within one working day. You can check your ticket status by logging back into the Support section.

Account care and support

We offer a cashback scheme to regular players. The specific terms, eligibility criteria, and calculation method are outlined in our Terms and ConditionsCashback is not guaranteed and depends on your game activity during the week. Any cashback earned will be added to your account balance by the end of the following business day. Cashback amounts and percentages may change without notice. For current details, check the promotions section of your skor account dashboard.

Log in to your skor account and navigate to "Support" or "Help". Click "Open a ticket" and select the category (Account, Payment, Game, Security, Other). Describe your issue clearly and attach any relevant screenshots or documents. Submit the ticket and you will receive a confirmation email with a ticket number. Our support team will respond during business hours in English. Response time is typically within one working day. You can check your ticket status by logging back into the Support section.
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